Ackerman joins STATS with more than 18 years of experience in client services and operations management, most recently serving as Vice President of Customer Experience at SumTotal Systems LLC in Chicago, Ill. Prior to her time at SumTotal Systems, Ackerman held client success positions at Accero Inc. and West Notifications Group.
Ackerman and her team will manage onboarding and support of every STATS client across the portfolio. This effort includes robust customer training and setup, professional services and ongoing support to provide best practices, and enables customers to realize STATS’ solution value and ensure long-term success.
