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Team Performance

Introducing Stats Perform’s new Pro Solutions & Pro Support Infrastructure

By: Andy Cooper

As the official data partner of many of the world’s leading competitions, as well as providing a wide range of different services directly to over 500 clubs, Stats Perform is committed to helping teams grow and develop on and off the field, to help them achieve key objectives.

As part of that commitment, we are constantly looking at how we can help clubs maximise the benefits of the detailed season datasets, analytical software and cutting edge Qwinn-powered insights we provide to their staff working across key departments.

We also know, from 20+ years’ of experience of providing Pro services, that the needs of every club are different based on their short, medium and long-term objectives, as well as their internal infrastructure, resources and personnel.

In recent years these requirements have evolved significantly, driven by a combination of advances in technology, the growing maturity of data-applied processes across the industry and the establishment of dedicated data science teams within a growing number of clubs.

In recognition of these changing requirements, we have taken the step of evaluating how to best support each club and federation who are using our dedicated Pro services. As a result, we have set up a new Pro Solutions Team, which is make up of regional product experts, working alongside a pro specialist Support, Delivery and Quality Team.

The Pro Solutions team will be tasked primarily with proactively reaching out to the Pro sector, having open conversations with clubs, leagues, and federations about data and tools and being the trusted advisor for every team currently working with Stats Perform and those interested in using services in the future. They will also make sure that new teams have a seamless onboarding and client experience.

The team is represented in each region and possesses extensive industry experience and an understanding of best practice for implementing specific services. As well as detailed knowledge of all Opta data feeds and Stats Perform software platforms, the team also includes a sport science specialist, for supporting all wearable services provided by K-Sport.

Operating in parallel to the Pro Solutions team, the Support, Delivery and Quality Team has been structured and trained to proactively engage with individual users of Pro services. This includes the direct handling of complex queries which cannot be immediately handed by frontline support, responding to general product queries and providing one-to-one software training for users upon request.

The key members of the team all possess several years of experience in providing dedicated support to industry practitioners, with an understanding of the unique and time-critical demands they face within their organisation seven days a week.

Looking ahead to the rest of 2022 and beyond, these two teams will be working closely together to drive training, workshops, service documentation and engagement with our Pro customers, supporting them in their day-to-day activities across performance analysis, recruitment and player monitoring.

If you would like further information in relation to the work being undertaken by these teams, or would like to arrange training or discuss any specific support requirement, please feel free to contact them via prosolutions@statsperform.com.